I’ve been reading The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary for a leadership group at church (I know it sounds odd, but it does make sense).
I’m not a big Starbucks fan (I prefer Port City Java personally), but the book is a great read. They talk very little about coffee, but spend a lot of time on things like ownership, innovation & customer relationships.
Even though they do some weird corporate stuff like putting a Starbucks across the street from a Starbucks, it’s nice to see a big company where the emphasis isn’t on profits alone.
You can find it at Amazon by clicking on the link above, or (better yet!) spread the love to some local bookstores: