Yes, I know. It’s almost 50 minutes long, but you really, really need to watch this. Listen to it as you work this morning.

So much good stuff and it’ll open your eyes to how we annoy the living daylights out of customers.

This entry was posted on Tuesday, November 22nd, 2011 at 9:27 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.